General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts concluded with us as the provider (Tim Grunert) via the website www.grownert.de. Unless otherwise agreed, the inclusion of your own terms and conditions, if any, is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a legally capable partnership who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods.
(2) By placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart.” You can access the “shopping cart” at any time via the corresponding button in the navigation bar and make changes there.
After accessing the “checkout” page and entering your personal data as well as payment and shipping conditions, the order details will finally be displayed as an order overview.
If you use an instant payment system (e.g. Amazon Payments or Klarna) as a payment method, you will either be redirected to the order overview page in our online shop or to the website of the provider of the instant payment system.
If redirected to the respective instant payment system, you make the appropriate selection or enter your data there. Finally, the order details will be displayed as an order overview either on the website of the instant payment provider or after you have been redirected back to our online shop.
Before submitting the order, you have the opportunity to review the information again, change it (also using the “back” function of the internet browser), or cancel the order.
By submitting the order via the corresponding button (“order with obligation to pay” or similar designation), you declare legally binding acceptance of the offer, whereby the contract is concluded.
(4) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by email), which you may accept within 5 days (unless a different period is specified in the respective offer).
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place partly automatically by email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.
§ 3 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price has been made.
§ 4 Warranty
(1) The statutory liability rights for defects apply.
(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty claims.
§ 5 Choice of Law
(1) German law shall apply. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn (principle of favorability).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
§ 6 Protection of Minors
(1) When selling goods that are subject to the provisions of the German Youth Protection Act, we only enter into contractual relationships with customers who have reached the legally required minimum age. Existing age restrictions are indicated in the respective product description.
(2) By submitting your order, you confirm that you have reached the legally required minimum age and that your information regarding your name and address is correct. You are obliged to ensure that only you or persons authorized by you to receive the delivery who have reached the legally required minimum age take receipt of the goods.
(3) If we are legally obliged to carry out an age verification, we instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally required minimum age and, in case of doubt, to request identification from the person receiving the goods for age verification.
(4) If we indicate in the respective product description that you must be at least 18 years old to purchase the goods, the above paragraphs 1–3 apply with the proviso that legal adulthood is required instead of the legally prescribed minimum age.
II. Customer Information
1. Identity of the Seller
Grownert
Tim Grunert
Heidberghof 8, 47495 Rheinberg
Germany
Phone: 02843 9079688
Email: info@Grownert.de
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at:
https://ec.europa.eu/odr
2. Information on the Conclusion of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are governed by the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text
3.1. The contract language is English.
3.2. We do not store the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed or electronically saved using the browser’s print function. After receipt of the order, the order data, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.
3.3. For offer requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print or save electronically.
4. Codes of Conduct
4.1. We have submitted to the Buyer Seal quality criteria of Händlerbund Management AG and thereby to the Ecommerce Europe Trustmark Code of Conduct, viewable at:
https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegelzertifizierungskriterien.pdf
and
https://www.ecommercetrustmark.eu/the-code-of-conduct/
5. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and Payment Terms
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
6.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne additionally by you unless free shipping has been promised.
6.3. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.
6.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
7. Delivery Conditions
7.1. The delivery conditions, delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
7.2. If you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.
8. Statutory Liability for Defects
Liability for defects is governed by the “Warranty” provision in our General Terms and Conditions (Part I).
These General Terms and Customer Information were created by lawyers specializing in IT law at Händlerbund and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agbservice
Right of Withdrawal
Consumers residing within the EU, especially in Germany, have the right to withdraw from this contract within fourteen (14) days without giving any reason.
Cancellation Policy
You have the right to withdraw from this contract within 14 days from the day on which you or a third party designated by you (who is not the carrier) took possession of the goods.
To exercise your right of withdrawal, you must inform us (Grownert, Tim Grunert, Heidberghof 8, 47495 Rheinberg, Germany, Phone: 02843 9079688, Email: info@grownert.de) by means of a clear declaration (e.g. by email or letter) of your decision to withdraw from this contract. You may use our sample withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including standard delivery costs, without undue delay and no later than within 10 days after receipt of your return shipment.
For the reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. In no event will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
Please return the goods to us, if possible, in their original packaging and with all accessories included. However, this is not a prerequisite for effectively exercising the right of withdrawal.
Return Conditions
Return period:
14 days from receipt of the goods
Product condition:
Only new and unused items in their original packaging and with labels attached
Return methods:
By post using a free return label (available for download and printing)
At a return drop-off location
In-store return (if available)
Returns must be registered in advance via email at info@grownert.de. Returns without prior request cannot be accepted.
Return shipping costs:
The direct costs of returning the goods are to be borne by the customer.
Exceptions apply if the goods are defective, damaged, or delivered incorrectly – in these cases, we will fully cover the return shipping costs.
Refunds:
Refunds are processed within 10 business days after receipt and inspection of the goods.
Inspection & Possible Deductions
After receiving the returned goods, we reserve the right to inspect them.
If the goods are not returned in perfect, complete, and original condition, we reserve the right to make reasonable deductions from the purchase price. These may include in particular:
Loss in value due to signs of use or missing original packaging
Processing costs for handling the return
Restocking fees:
Any deduction will be based on the condition of the goods and the actual costs incurred.
Exchanges
We also accept exchange requests.
The easiest way is to return the original item and place a new order. Alternatively, we are happy to assist you via email.
Returns Due to Defects or Damage
Please inspect your order immediately upon receipt. If an item is damaged, defective, or incorrectly delivered, please contact us immediately at info@grownert.de. In such cases, we will of course fully cover the return shipping costs.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to the following items:
Custom-made or personalized products
Sealed items that are not suitable for return for health protection or hygiene reasons once unsealed
Perishable goods (e.g. food)
Hazardous goods (e.g. flammable liquids or gases)
Gift cards
Sale items
Contact
Grownert
Tim Grunert
Heidberghof 8
47495 Rheinberg
Germany
Phone: 02843 9079688
Email: info@Grownert.de